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What You Agree to When You Use ncedu

Our legal terms cover how your account works, what data we collect, and how disputes are handled — all written to reflect the state-by-state access rules that apply to online gaming in the United States.

State-dependent accessUS account termsPrivacy policyCookie noticeData retention rules
ncedu What You Agree to When You Use ncedu
ACCOUNT SECURITY DETAIL

How We Protect and Manage Your Data

Every account on ncedu is protected at the login layer with one-time passcode verification. Your financial data — including the PayPal or Venmo account linked to your wallet — is never stored in plain text on our servers. We use SSL encryption across every page and every transaction path. Data we collect is limited to what is needed for account operation, identity verification, and regulatory compliance.

Cookie Policy We use session and analytics cookies. You can manage cookie preferences from the cookie banner on your first visit or through your browser settings at any time without affecting your account access.
Data Retention Account records are kept for the period required by applicable state and federal regulations. After your account closes, non-regulatory data is deleted on a rolling schedule outlined in the full privacy policy.
Identity Verification We verify identity through government-issued ID upload via the account center. Documents are reviewed by our compliance team and are not shared with third parties outside of legally required reporting obligations.
Requesting Changes To correct, export, or delete personal data, use the in-app Account Center or email our legal address. We process verified requests within the timeframe set by applicable US privacy law.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

For questions about your account terms, data requests, or policy changes, reach us through the channels below. General game or payment questions belong in live chat; anything touching your rights, data, or a formal complaint should come through our legal contact path so the right team picks it up.

Legal Email Send data requests, account-closure notices, or formal policy questions to our legal address. We confirm receipt within one business day and respond within the window required by applicable law.
Live Chat Operational questions — PayPal deposit holds, Venmo withdrawal status, Play+ card limits — go to live chat. Our support team can escalate to the legal queue if your issue requires a formal written response.
In-App Account Center Your account settings page lets you download a copy of your personal data, update your identity documents, or submit a deletion request directly from your mobile device without emailing first.

Your Legal and Privacy Questions Answered

These are the questions we hear most from US account holders about their rights, data, and how our policies work in practice.

Access depends entirely on your state's law. We do not claim legality in all US states. Before opening an account, confirm that online gaming is permitted where you are located.

We collect the information needed to verify your identity, process PayPal, Venmo, or Play+ transactions, and meet regulatory requirements. We do not sell your data to marketing third parties.

Open the Account Center from your mobile device or desktop, navigate to Privacy, and submit a data export request. We deliver your file within the timeframe required by applicable US law.

Yes. Submit a deletion request through the Account Center or email our legal address. Some records must be kept for regulatory compliance and cannot be deleted immediately after account closure.

Payment method references tied to your wallet are removed from active systems when your account closes. Transactional records are retained only as long as financial regulations require, then purged.

Send formal complaints to our legal email address, not general live chat. Include your account ID and the specific policy section in question. We acknowledge formal complaints within one business day.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.